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If you've spent any time on the Internet looking for customer service training, you've seen those sites that use hype to sell their products. You can't miss hype, with its exclamation points, bold and caps text, and enthusiasm through the roof. But when is hype appropriate and will it really help you with your search for customer service training ? If you visit a lot of customer service training sites on the net, you'll begin to notice that most of them are exactly the same. Sure, they are selling different brands of customer service training, but on the surface they are about as different as the Olsen twins. customer service training
Many customer service training websites invite you to sign a Guestbook. They are not just doing this to get warm fuzzy feelings. customer service training retailers who are seriously committed to quality customer service want feedback. The best sort of customer service training feedback comes from customer service training shoppers. Makes sense doesn't it? When you take the time to sign a customer service training Guestbook you are adding value to the relationship you have with the customer service training retailer. You may be able to offer valuable suggestions which will improve the customer service training shopping experience for other customers. Hearing Impaired in the Workplace by: Chris Hampton
Hearing Impaired and the Workplace by Chris Hampton Dec 09 2004 Being hearing impaired can be a real challenge in the workplace. The biggest problem is that few understand the problem, and usually the person with the hearing impairment is hesitative to admit the fact. When in one on one situation things may be just fine, especially there is little background noise. In a crowd situation the hearing impaired person may hear, but not understand, 50% or more of what is said. It can be very frustrating in meetings etc. Sound is made up of Frequency and Volume measured in decibels. In the ear that sound is converted to electrical impulses to the brain. Many things can happen to keep the sound from reaching the brain. Say some one says the letter "A". That "A" is made of the frequency determined by that person's voice box and the loudness that he speaks. That sound goes out into the room and mixes with the noise in the room. A person with normal hearing in both ears has little problem understanding the letter "A". But a person that has hearing in one ear only, cannot determine where that sound comes from. And the brain has to work twice as hard to process that sound. It is a matter of information. With two ears twice the information available to the brain. Same with someone that has a hearing loss the percentage of hearing loss, for whatever reason, reduces the amount of information available to the brain to process. A normal ear may process the sound of the letter "A" with this much information, 0110110110011011 to the brain while the damaged ear may only send this much, ------11011---------, so the brain has to look for more clues as to what that information really represents. If you will notice a person with hearing loss does everything possible to gather clues or information to help in the hearing process. Some of the things are:
Remember even a hearing aid does not work as well as a normal functioning ear. I hope this helps you understand what the loss of hearing really is. Chris Hampton -Arizona Acoustic Art - http://www.azaart.com
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